maanantai 21. marraskuuta 2016

Reflection on the seminar "Customer-Centered Systems Intelligence in Wellbeing Service Ecosystems"

I had the chance to participate in the Immediate Results Seminar of MORFEUS project. MORFEUS is the abbreviation of Mallinnettu informaatio, Osallistavat työtavat, Rakentuva tulevaisuus, Fasilitoitu yhteistyö ja Ennakoiva innovointi Uudistuvassa Sosiaali- ja terveydenhuollossa. And if you are not a Finnish speaker, like me, translation into English is “Future value creation in wellbeing service networks”. It is a joint multidisciplinary project between Aalto University and Laurea University of Applied Sciences.

The seminar had three key presentations:
1. Systems Intelligence in the Wellbeing Service Ecosystem - Esa Saarinen
2. Concepts and prototypes of digital tools and information modeling for future customer-centered wellbeing services  - research results presented by MORFEUS team researchers: Soile Pohjonen, Marika Noso, Anna Salmi, Lauri Majuri and Roni Nukarinen
3. Future Wellbeing services in the Digital Age - from Estonian and Finnish perspectives - Madis Tiik

In this brief, I will share my impressions about the first and the third presentations. 

Firstly, Esa Saarinen presented on “Systems Intelligence in the Wellbeing Service Ecosystem”. Esa started with the basic idea of what systems intelligence meant. He stated “Intelligence behavior in the context of complex systems involving interaction, dynamic and feedback”; and “acting intelligently as part of the system even when parts of the system remain hidden and unknowable.” A system can be “intelligent” as an object, separate entity or human subjects like individuals, groups, teams, organizational units, institutions, etc.
From PATI perspective, it is a collaboration project of different companies that are learning from each other in order to build an ecosystem, where the central theme is to enhance positive impacts of workplace. It is beneficial to take into consideration what elements would contribute to the “success as a whole” as Esa presented. One of the most critical points in his opening was the mentioning of “The Invisible System”.

An invisible system is the things you don’t see and, most important, the research group is interested in.
The invisible system often reflects subtleties of interaction on the emotional/ non-conscious/ non-articulate/ attunement level. 

Then, he considered one of the biggest breakthroughs of our time - breaking through of natural sciences to micro level. These changes relate to our brain, which is the home to intelligence. Their research group (J. Törmänen, R. P. Hämäläinen, E. Saarinen) had conducted “Systems Intelligence Inventory”, where key competences, key skills, key individual separate, form of actions, and form of intention are being defined for the success in whole. Those are the key elements. Systemic perception, effective responsiveness, attunement, spirited discovery, positive engagement, wise action, attitude, and reflection. Each element is guided with a set of questions to identify the systems intelligence.


It is significant to the systems like workplace, studies, school, or relationship. The spirit is needed, otherwise people are easily trapped in routine or habits:
It is possible for people to enjoy something, and there are the outcomes of the enjoyment.
If seeing workplace as a system, how many elements do you find in your system or ecosystem?

Next presentation was about “Future Wellbeing services in the Digital Age - from Estonian and Finnish perspectives” by Madis Tiik. In our PATI project, digitalization is emphasized as one of the key drivers for the changes of working environment. It is impressive and kind of breathtaking to see how digitalization is actually impacting on healthcare sector at the moment. Madis Tiik gave a very interesting presentation. Did you know that iPhone can work as a medical device (it is probably proceeding dramatically now with Apple Watch while I’m typing this)? Technology changes in the blink of an eye. Some of the apps are even approved by healthcare authorities for medical usage. You can check and even download some of them from the examples in the photo.


In his presentation, Madis highlighted the transformation from Health 1.0 to Health 3.0. The details are in the following photos. His key idea was that we are moving from fragmented Electronical Health Record (EHR) and Hospital Information System (HIS) towards the era of one User Health Account with health data, information storage, and the health support (symptom checker, data analytics, and data checking with equipment). I was not aware of how problematic this healthcare system is until Madis showed the youtube video If Air Travel worked like Health Care. The video is a super hilarious reminder of where our healthcare systems are at the moment. His introduced change will save time and effort which is especially needed due to the shortage of medical professionals. You can see this is happening in a video with Sophie:  https://www.youtube.com/watch?v=ig3dADXqBF8&t=4m3s

So for your vocabulary to understand the photo “Health 1.0 to Health 3.0”:
EMR: Electronic Medical Record
HIS: Health Information System
EHR: Electronic Health Record
HIE: Health Information Exchange
PHR: Personal Health Record
Health Account
 
[Health 1.0 to Health 3.0]

From PATI and my own perspective, the final point to mention here is that our health and wellbeing is affected 40% by our behavior and lifestyle and 20% by the environment and social factors. We truly need a workplace which not only creates a good environment and social atmosphere but also enhances healthy behavior and lifestyle. Madis Tiik also gave an example of Turntable clinic in Las Vegas where health coaches and doctors focus more on spending time and activities with their patients like cooking or jogging together to address the needs of the patients. And how do they do that? They need support from the built environment that enhances those shared activities. That is where our PATI service could “sneak in”. J

[An example of Turntable clinic floor layout]


[What affects our health – McGinnis et al. 2002, Health Affairs 21 (2). Image from Sitra]


All the best,
Kim

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